We are seeking a Customer Support Advocate II with at least 2 years of experience to help us fulfill our mission of helping people achieve education and workplace success. This is position is based at the ACT Headquarters in Iowa City, Iowa.
The Customer Support Advocate II, working as part of a small team, provides resolution and customer satisfaction in a team environment through collaboration with others to serve ACT customers. The Customer Support Advocate II will serve as a liaison between front-line (Tier 1) customer service agents and ACT internal departments to resolve customer issues and disputes, process advanced tasks, and advocate for improvements to the customer experience. They will capture, monitor, and articulate customer service issues to help ACT and its business partners create the best possible experience for customers.
What you will be working on:
This could be the job for you if you have (minimum requirements):
It’s a plus if you have:
Your Work Makes a Difference
ACT team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success.
Everything we do contributes to this mission, including team member events, professional development resources, community outreach opportunities and solid benefit offerings. Helping team members achieve education and workplace success of their own advances the ACT mission on a daily basis.
You will be part of a hard-working, collaborative and productive team that is instrumental in fulfilling ACT’s customer requests for services. The team works onsite at ACT’s Headquarters in Iowa City, Iowa.
When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, better measure their progress, and improve their navigation through life’s transitions.
More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re all in this together.
We know transformation does not come without challenge. That’s why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.
Learn more about working at ACT at act.org!