ACT is a nonprofit organization helping people achieve educational and workplace success. Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.
Learn more about working at ACT at act.org!
ACT is seeking resourceful, articulate, detail-oriented applicants with a desire to provide first class, personalized customer service with a focus on either business-to-customer (B2C) and business-to-business (B2B) needs.
Work hours 8:30 am to 5 pm.
Position objective: The Customer Care Advisor II plays a critical role assisting students, parents, and educators, customers in K-12, post-secondary and workforce organizations when they have questions or experience problems. This position serves as front line support for our customers and is responsible for responding to a heavy volume of inbound contacts through phone, email and live chat with a focus on quality.
Successful Customer Care Advisors are strong advocates and delivery superior service to create the best possible experience for our customers
Typical work-related activities include:
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to interpret customer needs and provide appropriate solutions