ACT is a nonprofit organization helping people achieve educational and workplace success. Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.
Learn more about working at ACT at act.org!
As an ACT Customer Care Team Lead, you’ll lend your expert guidance to the team members who provide service to institutional customers who rely on a wide variety of ACT solutions to make critical decisions. In coordination with management, you will be expected to help coach and provide feedback that will enhance the team’s ability to ensure that each contact results in a positive, productive outcome.
In addition to team-building and communication skills, you’ll need to be comfortable as the “go-to” for a wide range of ACT systems, tools, processes, and policies in order to solve complex customer problems and contribute to internal projects.
When a customer sends an email, initiates a live chat or calls with a problem, the team’s responsiveness, empathy and knowledge make all the difference. Whether you’re coaching the team to deliver great service, working directly with a customer yourself, or collaborating with staff from across ACT on a new service or product, we’ll count on you to set the standard.
Typical work-related activities include:
Knowledge, Skills and Abilities: