• Program Manager II

    Job Locations US-IA-Iowa City
    Posted Date 2 weeks ago(11/5/2018 10:37 AM)
    Job ID
    # of Openings
    Program Management
    Up to 25% Travel
  • Overview

    ACT is a nonprofit organization helping people achieve educational and workplace success.  Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.


    Learn more about working at ACT at act.org!


    The Program Manager II is responsible for managing internal and external resources necessary to ensure operational contract deliverables are fulfilled for state and/or district contracts. This role provides guidance and resource management for the work activities and priorities of the Operational Contract Fulfillment team.




    Typical work-related activities include:

    • Develop and maintain knowledge of product operational deliverable details necessary to articulate processes to clients.
    • Ensure required contract deliverables are fulfilled for assigned contracts.
    • Lead weekly project coordinator meetings and other project meetings as assigned, ensuring all agenda items are brought to resolution, and decisions communicated to all appropriate areas.
    • Serve as team lead in product discussions lead by Product Operations Management team.
    • Serve as the primary liaison to the Implementation Services team, ensuring state and district agreed to client training and communication deliverables are fulfilled for all assigned contracts.
    • Review, recommend and implement project coordinator training needs.
    • Serve as an active member of the product incident response team, including engagement in the development and implementation of a communication plan.
    • Identify, and lead, continuous improvement activities related to systems, processes, and/or procedures.
    • Embrace and foster a collaborative environment across Supply Chain Operations to address escalated concerns in a timely manner.
    • May represent ACT in public forms, conferences with clients, including participation in client meetings as the operational subject matter expert.



    Minimum Qualifications



    • Bachelor’s degree required, preferably in business administration
    • Or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired



    • A minimum of 3 years of related project management or contract fulfillment experience required
    • Experience utilizing technology and/or systems in the fulfillment of contract deliverables required. Examples include but are not limited to Microsoft Office suite, Salesforce.com, MS Project Schedule or other assessment delivery systems
    • Experience managing customer deliverables required; assessment experience preferred
    • Previous experience leading, managing, and building teams preferred


    Knowledge, Skills and Abilities:

    • Ability to prioritize and organize customer requirements and associated delivery schedules to ensure contract compliance
    • Ability to positively interact with customers
    • Ability to research and work through complex problems, analyze options and design effective solutions.
    • Comfortable working independently, collaboratively as part of a team, and with changing priorities.Customer focused, keeping customer experience and value in mind at all times
    • Excellent communication skills, including presentation skills
    • ability to understand relationship between complex contract requirements and meeting contract deliverables on time and with quality
    • Good project management skills, including being able to create project schedules with detailed tasks
    • Ability to exercise discretion and independent judgment in making decisions
    • Highly self-motivated and proven ability to take initiative
    • Expertise in continuous improvement, such as Lean, preferred
    • ability to serve as a resource for others, providing guidance and feedback related to work responsibilities, including how the work is done


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