• Lead Program Manager – Aspire & Tessera

    Job Locations US-IA-Iowa City | US-Remote
    Posted Date 3 weeks ago(10/2/2018 2:00 PM)
    Job ID
    2018-1345
    # of Openings
    1
    Category
    Program Management
    Travel
    Up to 25% Travel
  • Overview

    ACT is a nonprofit organization helping people achieve educational and workplace success.  Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.

     

    Learn more about working at ACT at act.org!

    Responsibilities

    ACT is looking for Lead Program Manager with strong organizational, planning, and communication skills and a track record of building successful customer relationships. This position works collaboratively with a cross functional team in order to manage end to end solution implementation, increasing solution sales to existing customers, and building new business relationships. 

     

    ESSENTIAL JOB RESPONSIBILITIES

     

    Typical work-related activities include:

    • Lead large-scale, districtwide implementation of assessment programs following established program & project management methodologies to accomplish customer goals
    • Provide customer service & support in the form of expertise in implementing ACT’s product and service suite
    • Understand the business landscape within the K-12 and higher education verticals including the most important customer challenges in order to effectively market and deliver solutions to customers
    • Work cross-functionally to optimize the customer lifecycle including processes, roles & responsibilities, tools, and services
    • Establish customer relationships with appropriate customer personnel such as test administration, operations, and customer care
    • Develop, maintain, and manage program management work products including, but not limited to, a program management plan, project schedule, financial tracking, communications plan, risk register, issues log, change log, and customer-facing status reports

    Qualifications

    Minimum Qualifications

     

    Education:

    • Bachelor’s degree required, preferably in education or business administration
    • Or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired 

    Experience:

    • A minimum of 7 years of account management, program or product implementation, and customer support experience required
    • Project Management Professional (PMP) certification or ability to obtain such certification is strongly preferred
    • Previous experience in large-scale educational assessment delivery a strong plus
    • Experience with reviewing, analyzing, and managing to contract requirements required
    • Experience managing to a P&L and/or cost center management a strong plus
    • Experience collaborating with decentralized teams working across multiple time zones
    • Experience leading and/or supporting proposal efforts, including text development and costing, a strong plus
    • Previous mentoring experience a plus

    Knowledge, Skills and Abilities:

    • Must have solid working knowledge of the application of program/project management methodologies
    • Must be able to demonstrate a track record of building strong business relationships resulting in successful outcomes in a solution implementation environment  
    • Must be able to demonstrate strong problem-solving skills
    • An understanding of business operations required
    • Ability to analyze and cut very quickly to the heart of complex operational delivery issues, and then work through a matrix organization to successfully achieve client contract fulfillment obligations
    • Must be able to work in a team environment and matrixed organization, with flexibility to work across multiple time zones as necessary
    • Must demonstrate strong leadership and presentation skills, including verbal and written communication skills 
    • Must have strong organization & prioritization skills
    • Must demonstrate an ability to cope with a complex and changing environment while projecting a positive customer attitude 
    • Effectively use software packages such as Microsoft Word, Excel, MS Project, Viso, Sharepoint and PowerPoint 

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