• Manager, State & District Contracts

    Job Locations US-IA-Iowa City
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-1324
    # of Openings
    1
    Category
    Product Delivery
    Travel
    Up to 25% Travel
  • Overview

    ACT is a nonprofit organization helping people achieve educational and workplace success.  Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.

     

    Learn more about working at ACT at act.org!

    Responsibilities

     

    Position objective: Overall management of a team of project coordinators responsible for state and/or district operational contract deliverables. People leadership responsibilities include guiding, mentoring and motivating the team to perform at a high level with strong customer support and service focus to ensure successful test administrations.

     

    Typical work-related activities include:

    • Provide guidance, direction and support to the team.
    • Analyze all aspects of product operational details and deliverables to determine resource coverage plans and contract assignments; work closely with team to make sure operational deliverables are being met in a planned and pro-active way.
    • Collaborate with department management team to create consistency, alignment and champion continuous improvement activities.
    • Responsible for making sure that processes are up-to-date, consistently followed, developing and providing training and assure that cross-training is completed for all contracts.
    • Provide timely product updates, including arranging for training on processes and/or procedures that impact the operational deliverables.
    • Serve as a Product Incident Response Team member and Problem Management leader.
    • Serve as a key member of the state & district Master Product Schedule teams.
    • Key contributor in the review and sign-off of baseline contract emails, documents, training experiences provided to our state and district users.
    • Key contributor to packing and distribution requirements related to state and district contracts.
    • Engagement in baseline description of services, business requirement documents and request for proposal tasks.
    • Ensure client feedback from state and/or district contracts is shared to inform future product enhancements.
    • Collaborate with team members across the organization proactively to address escalated concerns in a timely manner.

    Qualifications

     

    Education:

    • Bachelor’s degree required, preferably in project or program management
    • Or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

     

    Experience:

    • A minimum of 3 years of related experience that includes demonstrated success leading teams and demonstrated project or program management experience
    • Experience with contract management, quality assurance, training experience, and experience in large-scale assessment testing
    • Experience with technology and systems, such as Microsoft Office Suite, Salesforce.com and assessment delivery systems
    • Experience working in an agile (SAFe) environment preferred

    Knowledge, Skills and Abilities:

    • Strong coaching skills, relationship management and leadership abilities
    • Demonstrated strong prioritization and organization skills, including analytical problem solving
    • Ability to develop team members to grow and expand their skills and abilities
    • Excellent communication skills, written and verbal
    • Good project management skills, including being able to create project schedules with detailed tasks
    • Ability to work in fast-paced environment, manage competing priorities and meet or exceed deadline expectations
    • Ability to exercise discretion and independent judgment in making decisions
    • Strong collaborative and facilitative skills
    • Highly self-motivated and ability to take initiative
    • Ability to work both independently and as part of a team
    • Expertise in continuous improvement, such as Lean, preferred

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